Lozano Lopez Essential Shorts
Frequently Asked questions
How Can I Order?
- Visit our homepage and select your desired category.
- Click on an item to view its details.
- Choose your preferred color and size, then click "Add to Cart."
- Access your Cart by clicking on the Cart icon.
- Review your order, then click "SECURE CHECKOUT."
- Fill in the required information.
- If you have a discount code, remember to apply it.
- Select your preferred shipping method.
- Proceed to the payment method.
- Congratulations, your order has been successfully placed!
How long will it take to get my orders?
After the payment has been processed, orders will be handled within 1-3 business days and shipped the following day. In most cases, orders are delivered within 5 to 12 business days.
Refunds & Cancellations:
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Then just write us an Email to contact@velthentic.com
What if my order does not fit?
At Velthentic, we take pride in ensuring all customers are satisfied with their purchase.
We offer free size replacements, with only a small shipping fee, if your order does not fit.
If you have any questions, please reach out to our friendly customer service team at contact@velthentic.com
How Do I Track My Order?
You can easily track your order here. Please note that sometimes the tracking number may not show the location immediately as it has just been dispatched from our warehouse.
How to Contact Us:
- Email: contact@velthentic.com
Top-Notch 24/7 Support, we answer always within 6 hours
VELTHENTIC
At Velthentic, we are committed to providing you with the highest quality products and exceptional 24/7 customer service.
We offer a 30-day return option, no questions asked and free size replacements. If you're unsatisfied with your purchase, you can return it within 30 days for a full refund or exchange.
